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Role Players 2017

Richa Kale

Assistant Vice President, India Operations
Encore Captial Group

Richa is a versatile professional with over 13 years of rich and diversified experience. She comes with a unique mix of experience in senior leadership roles in Human Resources and Operations. Presently, she is associated with an international financial services company, leading part of their US Collections Operations in India.

Richa is experienced in the areas of operations management, customer experience augmentation, project planning and implementation, talent acquisition, performance management, total rewards, diversity & inclusion, talent development and succession planning.

She has led large scale organization transformation projects in Operations, involving workforce upskilling, Operations org restructuring, and leadership coaching. Richa has proven expertise in developing people strategy and vision, and executing through world class processes in Total Rewards, Recognition and Employee Engagement.

In her previous assignments, Richa has played a key role in assessing talent in the organization, coaching and developing leaders, designing and implementing talent programs and facilitated the succession planning process at senior leadership levels.

Richa is a certified GRP (Global Remuneration Professional) from World at Work and an MBA HR from University of Pune. She is a literature enthusiast, and a creative writer currently exploring the short story genre. While she is a true Mumbaiite by heart, she currently lives in Gurgaon with her family.